Why Tracking Numbers May Not Update and What to Do

Introduction

Tracking your order is a key part of staying informed about your shipment's progress. However, sometimes tracking numbers may not update as expected, which can be confusing or concerning. This article explains why tracking numbers might not update and what you can do if you experience this issue.

Why tracking numbers may not update

Tracking information is provided and updated by the shipping carrier. Several factors can cause delays or gaps in tracking updates, including:

• Carrier scan delays: Sometimes packages are not scanned immediately upon pickup or arrival at a facility.
• In transit between facilities: There may be periods where the package is moving but not scanned.
• High shipping volumes or weather disruptions can affect timely tracking updates.
• Errors or technical issues in the carrier's tracking system.

What to do if your tracking number isn’t updating

If your tracking number has not updated for an extended period, here are some steps to take:

1. Check the estimated delivery date provided in your order confirmation; sometimes packages are still on schedule despite a lack of tracking updates.
2. Visit the carrier's official website and enter your tracking number to verify the latest status.
3. Contact Action Direct customer support for assistance. Our team can help clarify the current status or assist in locating your package.
4. If you suspect your package may be lost or delayed significantly, our support team will provide guidance on next steps including possible replacements or refunds.

Contacting Action Direct Support

We’re here to help if you have questions or concerns about your shipment. You can reach our friendly and knowledgeable support team via:

• Email: support@shopactiondirect.com
• Phone: (800) 783-6112
• Live chat: Available on our website during business hours Mon–Fri, 8:00 AM–4:30 PM ET

Providing your order number and tracking number when contacting us will help us assist you more quickly.

Conclusion

Although delayed tracking updates can be frustrating, they do not always mean your package is lost. Most delays resolve quickly as the carrier updates their system. If you ever have any doubts or questions, feel free to contact Action Direct’s customer support team. We’re dedicated to ensuring you get your garage door parts and accessories promptly and with confidence.