Handling Partial or Missing Shipments

Handling Partial or Missing Shipments

At Action Direct, we strive to deliver your garage door parts and accessories quickly and in perfect condition. However, sometimes orders may arrive incomplete or with missing items. This guide will help you understand what steps to take if you encounter this issue, ensuring a smooth resolution and minimal downtime for your project.

What to do if your order is incomplete or items are missing

If you receive your order and notice parts are missing or you only got part of your shipment, please follow these steps:

• Check the packing slip included in your shipment to verify which items were shipped.
• Review your original order confirmation email to confirm the items you ordered.
• Immediately notify our customer support team with your order number and details about the missing items.

How Action Direct helps resolve the issue

Once you contact us, our support staff will verify your purchase and investigate the missing parts. We are committed to arranging prompt reshipment of any missing or damaged items at no extra cost to you. In some cases, we may provide direct links to easily order outstanding components if that is preferred.

Additional tips and reminders

• Keep your original packaging and packing materials until the issue is resolved, as our team may request photos or returns.
• If you received damaged packages or incorrect parts, please notify us promptly to qualify for replacements or refunds under our policy.
• Contact support through our website chat, email, or phone to get the fastest help.

Your satisfaction and the reliability of your garage door parts are paramount to us. We appreciate your cooperation and patience when handling partial or missing shipments. For further questions or support, please reach out to the Action Direct Customer Support team—we’re here to help you keep your doors sealed, secure, and working smoothly.