Updating Shipping Information After Placing Your Order

Updating Shipping Information After Placing Your Order

At Action Direct, we understand that sometimes shipping information needs to be updated after an order is placed. To help ensure your garage door parts and accessories arrive at the correct address, please review the guidelines below if you need to change your shipping details post-order.

What To Do If You Entered an Incorrect Shipping Address

If you realize you’ve entered an incorrect shipping address after completing your order, please contact our customer service team immediately. Promptly notifying us gives us the best chance to update your information before the package ships.

If Your Package Has Already Shipped

Once your order has shipped, unfortunately we are unable to redirect it to a new address directly. However, if the package is returned to Action Direct due to an incorrect or undeliverable address, we will gladly resend your order to your updated address upon receipt of the returned package.

How to Contact Customer Service

To update your shipping address or if you have any questions about your order’s shipping status, please reach out to our customer support team as soon as possible. We are here to assist you and can be contacted via:

• Phone: (800) 783-6112
• Email: support@shopactiondirect.com
• Live chat: Available on our website during business hours

Additional Tips

• Double-check your shipping information before submitting your order to avoid delays.
• Keep your order confirmation and tracking number handy when contacting support.
• Sign up for shipping notifications via email or text to stay updated on your delivery status.

Your satisfaction and convenience are important to us. If you ever have questions or need assistance with your order, our friendly and reliable support team at Action Direct is ready to help you keep your garage doors sealed, secure, and operating smoothly.