Receiving Damaged or Incorrect Items: What to Do

Receiving Damaged or Incorrect Items: What to Do

At Action Direct, we aim to provide you with high-quality garage door parts and accessories that arrive safely and as ordered. However, if your package arrives damaged or contains incorrect items, we're here to help you resolve the issue quickly and conveniently.

Step 1: Inspect Your Package Upon Arrival

Carefully check your package for any visible damage before opening it. Once opened, verify that all items match your order confirmation including sizes, quantities, and part numbers. If anything is damaged or incorrect, proceed to the next step.

Step 2: Document the Issue

Take clear photos of the damaged packaging, the incorrect items received, and the packing slip or order confirmation. This documentation will help us verify the problem and expedite the resolution process.

Step 3: Contact Action Direct Customer Support

Reach out to our friendly and knowledgeable customer support team by phone, email, or chat. Provide your order number, a description of the issue, and attach the photos you took. Our team will promptly verify your claim and guide you through the next steps.

Step 4: Resolution and Replacement

Once your issue is confirmed, we will arrange for a replacement shipment or reship the correct items as quickly as possible, usually at no extra cost to you. Instructions for returning damaged or incorrect parts may also be provided if necessary.

Additional Tips and Information

• Keep your original packaging and unopened items until the issue is resolved.
• Report any damage or errors as soon as you discover them to avoid delays.
• If you need assistance taking photos or identifying parts, feel free to send pictures of your garage door or existing seals to our support team for verification.

At Action Direct, we are committed to providing reliable products and excellent customer support to keep your garage doors functioning smoothly. Please don’t hesitate to contact us if you encounter any issues with your order.