Refunds, Returns, and Exchanges Policies at Action Direct

Refunds, Returns, and Exchanges Policies

At Action Direct, we understand that sometimes a product may not meet your expectations. Whether you ordered the wrong size or received a damaged item, we're here to support you through our straightforward refund, return, and exchange process.

Initiating a Return

To begin a return, please request a Return Merchandise Authorization (RMA) by completing the returns form available on our website within 30 days from your purchase date. Ensure your returned items are in their original condition, including all components and packaging, to be eligible for return.

Return Fees and Shipping Costs

Please note that a 10% return fee applies to most items. Shipping fees are non-refundable and must be covered by the customer during the return process.

Refund Processing

Once we receive and inspect the returned item(s) to confirm they meet our return criteria, we will process your refund promptly. Refunds are issued to the original payment method used during purchase. Please allow a few business days for the refund to appear on your account, depending on your bank or payment provider.

Exchange and Replacement Items

If you require an exchange or a replacement for a damaged or incorrect item, please contact our customer support team directly. In some cases, we may send a replacement before receiving the returned item to minimize inconvenience.

Contacting Support

For any questions or assistance regarding returns, refunds, or exchanges, please reach out to our friendly and knowledgeable support team via chat, email, or phone. We're committed to making your experience as smooth and reliable as possible.

Thank you for choosing Action Direct, your trusted source for garage door parts and accessories. We appreciate your business and strive to provide quality products and excellent service every step of the way.