Handling Orders with Incorrect Quantity or Wrong Size

Handling Orders with Incorrect Quantity or Wrong Size

At Action Direct, we understand that mistakes can happen during the ordering process, such as selecting the wrong quantity or size of a product. This guide will help you know what steps to take if you find that your order contains an incorrect quantity or size, ensuring a smooth and hassle-free resolution.

Before Your Order Ships

If you realize that you ordered the incorrect quantity or size before your order has shipped, please contact our customer support team as soon as possible. Our support specialists will assist you in modifying your order to correct the mistake and accommodate your actual needs, saving time and avoiding unnecessary returns.

After Your Order Has Shipped

If your order has already shipped and you received the wrong quantity or size, don't worry. Please reach out to our customer support team promptly. They will guide you through the return or exchange process, including how to send back the incorrect items and receive the correct ones. Our team strives to make this process straightforward and convenient for you.

Return and Refund Guidelines

For returns or exchanges due to incorrect quantity or size, please note the following:

• Ensure the product is unused and in its original packaging.
• Contact customer support within 30 days of receiving your order.
• Return shipping costs may apply unless the error was on our part.
• Refunds or exchanges will be processed promptly upon receipt and inspection of the returned item(s).

How to Contact Customer Support

You can contact our friendly and professional customer support team via:

• Phone: (800) 783-6112
• Email: support@shopactiondirect.com
• Live chat on our website

We recommend having your order number and details handy when you contact us to expedite the process.

Additional Tips

• Double-check order quantities and sizes carefully before submitting your order to avoid errors.
• If you're unsure about the correct size or quantity, please contact us before ordering. Our team is happy to assist you in selecting the right products.
• Keep track of your shipment with the tracking number we provide for timely updates about your delivery.

At Action Direct, we are committed to making your ordering experience reliable, convenient, and supportive from start to finish. Feel free to reach out if you have any questions or need assistance with your orders.