Action Direct FAQs

Welcome to the Action Direct Help Center for ShopActionDirect.com. Below you’ll find clear, concise answers to our most common questions—organized by topic so you can get what you need fast. If you don’t see your answer, our team is happy to help at support@shopactiondirect.com or 800-783-6112 (Mon–Fri, 8:00am–4:30pm EST).

Account & Ordering

• How do I create an account on ShopActionDirect.com?
  • Click Sign In at the top right of ShopActionDirect.com and follow the prompts to create a new account.
• Will my North Shore Commercial Door (NSCD) account work on ShopActionDirect.com?
  • No. NSCD accounts don’t transfer. Please create a new account on ShopActionDirect.com.
• Can I view past orders from North Shore Commercial Door?
  • Not directly on Action Direct. Contact our Customer Service team to request your NSCD order history.
• How do I know you received my order?
  • We’ll email an order confirmation with your order number to the address you provided.
• Can I track my order online?
  • Yes. When your order ships, you’ll receive a second email with your tracking number.
• When will my items arrive?
  • Many items are ready to ship the next business day (look for this note on the product page). We offer standard USPS/UPS, as well as next-day and second-day options. Shipping costs are based on weight, method, and destination. Contact us with shipping questions.
• Forgot or need to reset your password?
  • Use the Forgot Password? link on the login page to receive a reset email.
• How do I apply a coupon or promo code?
  • Enter your code at checkout in the Coupon/Gift Certificate field and click Apply. Valid codes display the discount in your cart.
• What forms of payment do you accept?
  • All major credit cards, plus Apple Pay and Google Pay.
• Are there order minimums or quantity limits?
  • No minimums. Need volume pricing as a pro? Apply for a B2B dealer account with Action Industries.
• Do you offer tax-exempt purchasing for businesses or organizations?
  • Yes. Contact Customer Service for instructions on submitting your tax-exemption documentation.

Shipping & Delivery

• How much does shipping cost?
  • Rates are calculated at checkout based on your location and the service you select.
• How long will it take for my order to ship?
  • Most in-stock items ship within 1–2 business days. Expedited processing is available (except Friday afternoon through Sunday). Items requiring manufacturer configuration take longer.
• Can I track my shipment?
  • Yes—your tracking number arrives via email once your order ships.
• Do you offer expedited or same-day shipping?
  • Expedited options are available at checkout. Same-day availability depends on product stock and order time.
• Where do orders ship from?
  • Primarily from our parts distribution center in Cleveland, Ohio. Some made-to-order items ship directly from the manufacturer.
• Do you charge sales tax?
  • Sales tax applies to orders delivered to states where tax is required.
• When will my card be charged?
  • At the time you place the order.
• Do you process or ship orders on weekends?
  • No. Business hours are Mon–Fri, 8:00am–4:30pm EST. Orders placed outside these hours are processed the next business day.
• Do you offer warehouse pickup?
  • Pickup is available only for registered B2B customers at one of our seven U.S. distribution centers.

Technical Support

• Can I speak with a product expert or technician?
  • Absolutely. Call, email, or Live Chat during business hours for real-time assistance.
• Need help selecting a part or troubleshooting?
  • We’re here to help—contact Support or browse our online guides and videos.
• How do I contact support?
  • Email support@shopactiondirect.com, call 800-783-6112, or use Live Chat on the site.
• Do you have resources for DIYers and professionals?
  • Yes—comprehensive guides, how-to videos, and expert support for both.

Promotions & Coupons

• Where can I find current coupon codes?
  • On our site, in weekly emails, on social media, and via occasional on-site pop-ups.
• Can I use multiple coupon codes?
  • One code per order unless a promotion explicitly states otherwise.
• Do you offer discounts for military veterans?
  • Not at this time.

Company & Policies

• Who is Action Direct?
  • Your trusted online source for pro-grade garage door parts—backed by 40+ years of expertise from Action Industries and related companies.
• What happened to NorthShoreCommercialDoor.com?
  • We’ve migrated to ShopActionDirect.com to deliver a better, unified experience. (See our transition overview for details.)
• What makes your company different?
  • Factory-direct pricing, expert support, fast shipping, and the nation’s largest selection of USA-made weather seals.
• Where are your products manufactured?
  • Many products are made and assembled in Evansville, Indiana. Many brush seal kits are produced in Strongsville, Ohio.
• Do you work with contractors or distributors?
  • Yes. Bulk pricing is available to approved dealers—register on the Action Industries website to apply.

Still need help?

If you have questions about orders, products, or anything else, contact us at support@shopactiondirect.com, 800-783-6112, or via Live Chat. We’re here to help.