Why Can't Some Items Be Shipped to My Location?

What Does This Message Mean?

When you see this message at checkout — "Unfortunately one or more items in your cart can't be shipped to your location due to weight restrictions. For assistance, please email support@shopactiondirect.com and include information on the items and quantity you would like to purchase from Action Direct." — it means that one or more products in your cart exceed the size or weight limits that our standard carriers allow for delivery to your specific address.

This can happen for a few reasons:

• Oversize items — Products that are very large (e.g., long lengths of pipe, heavy equipment, or bulk materials) may exceed standard carrier weight limits.
• Heavyweight products — Items above a certain weight threshold require special freight handling that is not always available to every delivery zone.
• Remote or restricted delivery areas — Some locations have limited carrier access, making certain shipment types unavailable via standard checkout.
• Carrier-specific restrictions — Different carriers have different rules. A product that ships fine to one zip code may be flagged for another.

Good news: Just because the item can't be processed automatically doesn't mean we can't get it to you. Our team handles these situations regularly and can often arrange alternative shipping methods, or freight delivery options.

How to Get Help — Fast

To resolve this as quickly as possible, please reach out to us using one of the contact methods below.

When contacting us, please include the following information to speed up the process:

• The SKU(s) or name(s) of the item(s) you were trying to purchase
• Your full shipping address (including city, state, and ZIP code)
• The quantity of each item needed

Having these details upfront allows our team to skip the back-and-forth and get you a solution or a shipping quote as fast as possible.

Contact Us

Live Chat (Fastest option) Start a chat with us directly at shopactiondirect.com — available during business hours.

Email Support Reach us at support@shopactiondirect.com. We aim to respond within 1 business day.

What Happens Next?

Once you contact us, here's what you can expect:

1. We review your request — Our team checks the item specs and your destination address to identify the best available shipping method.
2. We find a solution — We'll explore options such as freight shipping, split shipments, or alternate carriers that serve your area.
3. We provide a quote or confirm availability — You'll receive a custom shipping quote or confirmation, often within the same business day.
4. We complete your order — Once you approve, we process and ship your order with full tracking information provided.

Frequently Asked Questions

Will I be charged extra for oversized or heavy shipments? Freight or special handling shipments may carry additional shipping costs compared to standard rates. Our team will always communicate any cost difference before processing your order — you'll never be surprised by unexpected charges.

Can I pick up the item instead of having it shipped? In some cases, local pickup or alternate delivery arrangements may be available. Mention this preference when you contact us and we'll let you know what's possible.

Why did this item ship to my address before? Carrier policies and service area coverage can change. If a previous order went through without issue, a recent update to carrier rules may now affect the same route. Our team can help clarify and find the best current option.

How long will it take to get a response? Live Chat is the fastest option and is available during business hours. Email inquiries are typically answered within 1 business day. The more detail you provide upfront — item names, address, and quantities — the faster we can get back to you with a solution.