If something isn't working while you're shopping on ShopActionDirect.com, a few quick troubleshooting steps can often get you back on track.
Whether you can't add an item to your cart, the Add to Cart button isn't showing, checkout won't load, or a page isn't displaying correctly, we encourage you to try the steps below first. They may resolve the issue quickly, but if you still need help, please contact us.
Quick Fixes to Try First
For most website issues, start here:
- Refresh the page.
- Try a different web browser. We recommend using an up-to-date version of a major browser such as Google Chrome, Microsoft Edge, Firefox, or Safari.
- Try a private or incognito window. This can help determine whether saved browser data or an extension is causing the problem.
- Clear your browser's cache and cookies. Instructions are included below.
- Make sure your browser is up to date.
- Temporarily disable browser extensions or ad blockers. Some extensions can interfere with shopping carts, checkout pages, payment options, or other website features.
- Try another device. If you're shopping on a phone or tablet, try a computer, or vice versa.
- Check your internet connection. If pages are loading slowly or incompletely, try another Wi-Fi network or internet connection.
After trying these steps, return to ShopActionDirect.com and try again.
The Add to Cart Button Isn't Showing
If you don't see an Add to Cart button on a product page, first allow the page to finish loading completely.
If the button still doesn't appear:
- Refresh the page.
- Try another browser.
- Open the page in a private or incognito window.
- Clear your browser's cache and cookies.
- Temporarily disable ad blockers or other browser extensions.
- Try viewing the product on another device.
Also review the product page carefully. Some products may require you to select an option, size, configuration, or other product choice before they can be added to your cart.
If you've tried these steps and still don't see an Add to Cart option, contact us and include a link to the product you're trying to purchase.
I Click Add to Cart, but Nothing Happens
If clicking Add to Cart doesn't add the product to your cart:
- Refresh the product page and try again.
- Make sure you've selected any required product options.
- Try a different browser or private/incognito window.
- Clear your cache and cookies.
- Temporarily disable browser extensions or ad blockers.
- Try another device.
If the problem continues, let us know which product you're trying to order and what happens when you click the button.
My Cart Isn't Loading or Items Disappeared
Your shopping cart relies on browser data to remember the products you've added. Clearing cookies, switching browsers or devices, or using a private browsing session may cause your previous cart contents to no longer appear.
If your cart isn't loading correctly, refresh the page first. If that doesn't work, try another browser or clear your cache and cookies.
Important: Clearing cookies may remove items currently saved in your shopping cart. If possible, make note of the products or part numbers in your cart before clearing your browser data.
I'm Having Trouble at Checkout
If checkout won't load, won't advance to the next step, or isn't allowing you to complete your order:
- Double-check that all required billing and shipping information has been entered.
- Make sure your billing address matches the information associated with your payment method.
- Review your cart for any messages that require your attention.
- Refresh the page and try again.
- Try another browser or device.
- Open the website in a private or incognito window.
- Clear your browser's cache and cookies.
- Temporarily disable ad blockers, privacy extensions, or other browser add-ons.
- Check that your internet connection is stable.
Check Saved or Autofilled Information
Your browser, device, or password manager may automatically fill in saved billing, shipping, or payment information during checkout. Occasionally, saved information may be outdated, incomplete, or formatted in a way that causes a checkout error.
If you're having trouble, review each field carefully instead of relying on autofill. You can also try deleting the autofilled information and manually typing your billing and shipping details into the checkout fields.
Pay particular attention to:
- Your name and street address
- City, state, and ZIP/postal code
- Phone number and email address
- Billing address
- Cardholder name and other payment fields
Also check for extra spaces before or after the information you've entered. An accidental space at the end of a name, address, ZIP/postal code, email address, or other field may prevent the information from being accepted even though everything looks correct.
If a field keeps showing an error, completely delete its contents and type the information again manually.
If you're using an accelerated payment option such as Apple Pay or Google Pay and experience a problem, you can also try checking out with a standard credit card.
Before submitting the order again: Check your email for an Action Direct order confirmation. This can help prevent accidentally placing the same order twice if your first attempt was successful but the confirmation page didn't load correctly.
My Payment Isn't Going Through
If your payment is declined or checkout displays a payment error, first confirm that:
- Your card number, expiration date, and security code are correct.
- Your billing address matches the address associated with the card.
- Your cardholder and billing information hasn't been incorrectly entered by browser autofill.
- There aren't any extra spaces before or after information in the checkout fields.
- The card has not expired.
- All required checkout fields have been completed.
If you're unsure, delete the saved or autofilled information and manually enter it again.
You can also try another accepted payment method.
If the payment continues to be declined, you may need to contact your card issuer or financial institution. For your security, please do not send us your full credit card number or security code through our contact form or live chat.
Shipping Options or Rates Aren't Showing
Shipping rates are calculated during checkout based on factors such as your location, the products in your cart, and the available shipping methods.
If no shipping options appear:
- Confirm that your complete shipping address and ZIP/postal code have been entered correctly.
- Check for missing required address fields.
- If your browser autofilled your address, delete it and try entering the address manually.
- Check for accidental spaces before or after your name, address, city, state, or ZIP/postal code.
- Refresh the checkout page.
- Try another browser or device.
Some large or oversized products may have different shipping requirements than standard parcel shipments.
If you're still unable to get a shipping option, contact us with the products you're trying to order and your shipping ZIP/postal code.
A Coupon or Promo Code Isn't Working
If a coupon isn't applying, check that:
- The code was entered correctly without extra spaces or typos.
- The promotion hasn't expired.
- The products in your cart qualify for the promotion.
- You've met any minimum purchase requirements.
- The promotion can be used with other discounts already applied to the order.
Some promotions have product, brand, quantity, or other restrictions.
If you've checked the requirements and the code still isn't working, contact us and include the coupon code you're trying to use.
Pages Aren't Loading or the Website Looks Incorrect
If a page is blank, partially loaded, unusually formatted, or displaying an error:
- Refresh the page.
- Close and reopen your browser.
- Try a different browser.
- Try a private or incognito window.
- Clear your cache and cookies.
- Disable browser extensions or ad blockers temporarily.
- Try another device or internet connection.
If the same problem happens on multiple browsers or devices, there may be a temporary website issue. Please contact us so our team can investigate.
How to Clear Your Browser Cache and Cookies
Clearing old browser data can resolve many website problems. Browser menus can change over time, but these general steps will help you find the correct setting.
Google Chrome
- Open Chrome.
- Open the browser menu.
- Select Delete browsing data or find Browsing data in Settings.
- Select Cookies and other site data and Cached images and files.
- Choose the time range you want to clear.
- Select Delete data.
- Close and reopen Chrome, then return to ShopActionDirect.com.
Microsoft Edge
- Open Edge.
- Open Settings.
- Go to Privacy, search, and services.
- Find the option to clear browsing data.
- Select Cookies and other site data and Cached images and files.
- Clear the selected data.
- Restart Edge and try the website again.
Mozilla Firefox
- Open Firefox.
- Open Settings.
- Select Privacy & Security.
- Find Cookies and Site Data.
- Choose the option to clear the data.
- Restart Firefox and try again.
Safari
On a Mac, open Safari and look under Safari > Settings > Privacy for options to manage or remove website data.
On an iPhone or iPad, browser data options can be found in your device's Safari settings.
Note: Clearing cookies may sign you out of websites and can remove products stored in your shopping cart.
Try Private or Incognito Browsing
Private browsing is also a quick way to test whether cookies, cached data, or browser extensions may be causing the problem.
Depending on your browser, look for:
- Chrome: New Incognito Window
- Edge: New InPrivate Window
- Firefox: New Private Window
- Safari: New Private Window
Open ShopActionDirect.com in the private window and try the same action again.
If the website works normally there, clearing your regular browser's cache and cookies or disabling an extension may resolve the issue.
Still Having Trouble? We're Here to Help
If you've tried the steps above and the problem continues, please use our Contact Us form or Live Chat.
To help us troubleshoot the issue faster, please include:
- A description of what you're trying to do
- The product name, SKU, or link to the page you're viewing
- The browser and device you're using
- Any error message you see
- A screenshot of the problem, if possible
- The troubleshooting steps you've already tried
If you're having trouble with an existing order, please also include your order number.
Never send your full credit card number, card security code, or other sensitive payment information through our contact form or live chat.
Our team will be happy to help you get back to shopping.
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